Luxury Real Estate

Courtesy of Judy Sweetland of Private Trade Winds

Travel Agents have weathered the perfect storm of catastrophic events over the last few years – an economy that hit rock bottom collided with a wave of “book-it-yourself” internet sites, and I’m happy to say they have not only managed to survive through the wreckage, but rather to thrive.

I just returned from a training seminar in Scottsdale, Arizona where I had the privilege of speaking in depth with Travel Agents from all over the U.S. and Canada, and I have to tip my hat to them. What a great bunch of people to be surrounded by. Travel Agents illuminate customer service, and it’s evident even in short conversations. They’re friendly, helpful, and willing to go the extra mile. I’m the person that walks out of a store in the mall and can’t remember which way I just came from. I asked one of the Travel Agent attendees if he knew where the Starbucks was located inside the resort, and he not only told me how to get there, but walked me in and had a cup of coffee with me. That’s a Travel Agent.

While it is true that sites like Travelocity and Orbitz have cut into the business share of Agents, a steadfast client base has been maintained. Why, you ask? Because people want people. Travel Agents are service-oriented by nature, and they have that gene that makes you feel cared for and protected. They not only want to book a great trip for you, but they want to ensure a great experience. They care about your security and somehow manage to stay current on the ever changing policies at the airports. Try to get that from a computer booking!

So, I’d just like to take this opportunity to say, “thank you” to all the Travel Agents that weathered the storm and came out the other side with a smile on their face. I’d like also like to thank our own Travel Agents for representing Private Trade Winds with the best in service, integrity and care. You make me proud to work for this Company. And I’d also like to thank “Ed” for a great cup of coffee.